Cancellation Policy

Weekend Courses and Workshops (2 nights maximum)

If you cancel within 30 days of weekend course or workshop unfortunately there can be no refund. Cancellations anytime prior to 30 days before the course will receive a full refund. We will endeavour to rebook you on another weekend course or event at no additional charge at our discretion.

Tours (3 nights or more)

A deposit per participant is required at the time of registration to reserve your spot. Some tours may require a higher additional deposit due to advance booking or transportation requirements. Required deposit amounts will be listed on the individual Tour page on our website. Payment in full is required when registration is completed less than 60 days before the departure date. Space is subject to cancellation if payments are not received when due.

 

If a participant would like to cancel they must send an email notification. Please note your cancellation is not considered official until you have received a return email confirmation acknowledging your cancellation. At the time we receive your cancellation notification, the following per person charges will be applied.

91 days or more before departure: $300 cancellation fee, plus any additional costs incurred, as well as any fees that are charged by the suppliers providing the services included in the Trip. If your spot is filled by another participant, we’ll refund your deposit minus payment processing fees and $100 administrative fee.

61-90 days before departure: $500 cancellation fee, plus any additional costs incurred, as well as fees, if applicable, that are charged by the suppliers providing the services included in the Trip. If your spot is filled by another participant, we will refund your deposit minus payment processing fees and $100 administrative fee.

60 days or less before departure or anytime after departure: NO REFUNDS WILL BE GIVEN and your deposit will be forfeited. Payments in Full are required no later than 60 Days prior to departure. If full and final payment is not received by this date you will be notified via email two times requesting final payment. After that, we will consider your failure to make payment a cancellation and your spot in the Trip will be forfeit and offered to those participants on the waiting list.

Travel Insurance

 

Each participant hereby confirms that they understand and agree to purchase the required insurance listed below, that is valid internationally, and that they will be required to provide proof prior to departure for the Trip and in order to participate.

Required Coverage:

  • Accident & Sickness Medical Expense Coverage (minimum $100,000 AUD)

  • Emergency Evacuation & Repatriation of Remains (minimum $200,000 AUD)

  • Accidental Death / Dismemberment

  • Trip Cancellation Coverage

Suggested Additional Coverage:

  • Hospital Room and Board

  • Baggage and Personal Effects Coverage

  • Trip Delay / Interruption

  • Visitor to Bedside

We strongly urge you to evaluate your risk and to take out travel insurance that covers the full value of the Trip and personal effects in the case of Trip cancellation, loss or theft of baggage, and emergency evacuation. The Tour Operators their owners, agents and subsidiaries will not be held responsible for these expenses. It is vital for you to realise that if you experience a delay or find it necessary to cancel or cut short the Trip for any reason, you will lose part or the entire sum of the amount paid (see the section “Deposits, Payments, Cancellations and Refunds” in the terms and conditions above).

Travel insurance helps to minimise the risk of monetary losses you would incur in the event of a delay of your departure due to weather, airline strike, missed connection, etc., your inability to travel for reasons such as illness, injury, unforeseen financial complications and other personal circumstances, or if you were required to cut the Trip short for medical or any other reasons.

There are restrictions and limitations on any insurance program. For this reason, we recommend that you read carefully the fine print of your insurance policy.

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